Regional Care Coordinators
Living with a chronic condition can be challenging. Our Regional Care Coordinators understand your challenges and are here to assist you along the way. The RCC is an advocate and confidant who goes beyond just taking your order. The RCC works hard to identify resources that will benefit you, while helping you stay on track with your treatment plan. Each individual is at a different stage in dealing with his or her condition. With you, the RCC will assess your individual needs, resulting in a personalized and high level of care. From the young family thirsty for knowledge for their child, to the transitioning teen or young adult, to a seasoned veteran of life with a bleeding disorder, our RCCs are equipped to provide you with the services, resources and tools you need to be an independent and well-informed consumer.
Meet our Region Managers!
Dave Burgeson | Naples, FL
Region Manager
As a Region Manager for Matrix Health, Dave oversees Regional Care Coordinators in Florida, Texas and Idaho. He has come to appreciate the scores, maybe hundreds of people he has met in past years and has learned that each
individual and each family has their own needs, worries, and concerns. Dave expresses how he feels he has greatly benefitted from all the wonderful people he has been involved with in this community. He finds it to be a great
pleasure to be teamed up with friends and co-workers at Matrix Health to find the way to help all who ask, in the
unique way that they need, to deal with the challenges of a bleeding disorder. Volunteering and working within the
hemophilia community has been very rewarding for Dave. Barbara, Dave's wife, was the President of the Hemophilia
Foundation of Greater Florida for several years, resigning only when he took a job with a specialty pharmacy that
supplied factor to bleeding disorder patients. It is largely because of his participation as a volunteer that Dave learned
that no two families are alike. Hemophilia is an equal opportunity disorder. Anyone from any financial situation,
social condition, any color, or religion may find himself or herself having to deal with a bleeding disorder in their
family, and Dave is eager to offer his support in every way possible.
Eric Lambing | Cincinnati, OH
Region Manager
With over a decade of specialty pharmacy experience, Eric Lambing is seasoned in both patient care coordination and territory management. He is sincere, resourceful and has a proven track of helping people manage and move beyond the challenges of living with a bleeding disorder. Eric also has an excellent understanding of the challenges faced by individuals with conditions requiring treatment with Immune Globulin. His experience in the industry, personal knowledge, hard work ethic, and results driven attitude makes Eric a proven resource to the bleeding disorders community.
Lisa Miller | Roselle, IL
Region Manager
Holding both a Bachelors of Science degree in Education from Elmhurst College and a Masters of Business Administration degree with an emphasis in Finance from Loyola University in Chicago, Lisa spent over ten years managing and leasing commercial real estate. More recently, she had been teaching Jr. High School mathematics. Growing up, Lisa's parents were very involved with the Hemophilia Foundation of Illinois. Today, as a Region Manager with Matrix Health, Lisa oversees a team of Regional Care Coordinators in the Chicago and St. Louis areas. Additionally, she covers the New York region. Having two brothers living with Factor IX deficiency hemophilia, Lisa is able to dedicate herself to a community that is close to her heart. It is Lisa's personal goal to do whatever she can to make life easier for individuals and families living with bleeding disorders.
Meet our Regional Care Coordinators!
Chad Brown | Winter Park, FL
Regional Care Coordinator
Chad has concentrated on helping others by sharing his personal achievements in overcoming the challenges that a person with hemophilia faces. Over the last decade, he has been a successful athlete and coach in the extreme water sports industry, focusing on wakeboarding and wakesurfing. As a Regional Care Coordinator for Matrix Health, Chad
inspires young people to understand that living with a bleeding disorder should not keep you from living a full and
exciting life.
Some of Chad's sports achievements include:
- NWL-AWSA Open Men's Wakesurfing National Champion, 2008
- 9th Place, Tige Pro-Am Finals, 2006
- 2nd Place, IWSA State Championship, 2005
- Instructor on Teen Reality Show on UPN, 2003
- Coach on a Fox's WaterSports Show, 2003
Chad heads Matrix Health's Splash of Education program, which promotes physical fitness while encouraging safety. Participants are inspired to set and reach personal goals, and develop confidence and a positive attitude.
Tina Capelo | Redington Shores, FL
Patient Care Specialist | Habla español
Tina is committed to promoting awareness of Hemophilia. She believes that education and information is the key to making the very best decisions. Tina enjoys helping and making a difference in people's lives by offering support and the best possible service. She works closely with local and national organizations that support the bleeding disorder community. As a Patient Care Specialist for Matrix Health, Tina's professional interests center on improvement of patient care with communication, education and by building relationships. She want her patients to be able to trust her and feel confident that they are in good hands.
Kelly Champagne | Hattiesburg, MS
Regional Care Coordinator
Kelly has worked and volunteered as a patient advocate in the bleeding disorders community since 2002. She has lobbied at both the Texas and Florida Legislature for various healthcare issues and has been a hemophilia camp counselor in both states.
Kelly has a passion for the hemophilia community and finds it very rewarding working with parents and patients. She has helped families with insurance related issues, offered support at disability hearings, organized mom support groups, has provided resources and assistance in helping parents with IEPs and 504 plans, and has given presentations at schools to help better educate the staff on having a child with a bleeding disorder in the classroom.
With a keen understanding of the needs people with chronic conditions face, Kelly is sincere and knowledgeable. She is looking forward to applying her years of experience and expertise assisting members of the community in her position of Regional Care Coordinator with Matrix Health.
Kelly resides in the Florida panhandle with her 10-year-old son and when she is not working, she enjoys going to the beach, fishing, and bowling.
Matthew Compton | Simi Valley, CA
Regional Care Coordinator
In Matrix Health, Matthew lays claim to having found a home care company and an employer that shares his same goals and ideas of what homecare should be about. He is proud to be a part of the Matrix family and continues to seek out those in the bleeding disorder community so that he can try, in any way possible, to make a positive difference in their lives. Matthew is grateful for all the experiences he has had working in the bleeding disorder community because of the truly awesome people he has met along the way. Matthew enjoys life in California with his wife and three young children.
Cyndy Coors | Hixson, TN
Regional Care Coordinator
With a degree in Medical Assisting, Cyndy's compassion, emotional support and advocacy have always played a strong role in her work and continues to this day, as she enthusiastically assists many families with bleeding disorders. She has been very active in the bleeding disorder community for many years, volunteering at chapter events, and attending NHF and HFA meetings. Cyndy takes great pride in her role as Regional Care Coordinator and has enjoyed the many rewards that come with helping those who need it - from teaching self-infusion, assisting with school and daycare in-services, and education. Cyndy also enjoys cooking, baking and spending time with her two grown children, two grandchildren and life-long friends in her Hixson, Tennessee home!
Cesar Couri | Miami, FL
Patient Care Specialist | Habla español
Born in Venezuela, Cesar now lives in sunny southern Florida. He enjoys a very active role in the bleeding disorder community by volunteering his time with the local hemophilia chapter. For Cesar, the most rewarding part of working for Matrix Health is to help patients minimize the difficulties of living with a bleeding disorder. He is most happy when he can bring a smile to people's faces, particularly children. As a Regional Care Coordinator, Cesar is presented with a unique opportunity to form lasting and rewarding relationships with the families in the bleeding disorder community.
Tammy Davenport | Kingston, TX
Regional Care Coordinator
Tammy's father had severe hemophilia A. When she was just seven years old, he passed away from complications caused by tainted blood products. Although her father died when she was young, she stayed educated about the disorder throughout her life. As an adult, Tammy became active in the community, volunteered with her local chapter and later took a position with a homecare company. What she wanted though, was more than just a job; she wanted an opportunity to connect with others affected by bleeding disorders. Matrix Health has given Tammy that opportunity. As a Regional Care Coordinator based in Texas, she is involved with the community on a more personal level and feels she is given a very rewarding chance to help others. Tammy has 15 years of experience with state funded insurance agencies and has participated in many educational programs. Issues regarding women with bleeding disorders are also a passion of Tammy's. She feels that she can truly make a difference by sharing her knowledge, providing support and giving the kind of care that she would expect herself. She is dedicated to helping others empower themselves as they live life with a bleeding disorder. Tammy lives in Texas and has two teenage children.
Juan Bruno de la Fuente | Coral Gables, FL
Regional Care Coordinator | Habla español
Born in Havana, Cuba, Juan's family settled in Florida when he was just two-years-old. Juan holds a Bachelor of Science degree in International Finance and Marketing from the University of Miami. Many years ago, Juan became involved with the Jackson Hemophilia Treatment Center in Miami, Florida. This involvement led him to take an active role as a Volunteer Patient Advocate. He soon became Director of Outreach for the Florida Chapter, networking with the Hispanic and Latin communities to inform families and improve their quality of life through education and care. As a volunteer for the Florida Hemophilia Foundation's Camps (Camp Ocala and Camp HAWK in Florida), Juan has worked diligently to teach children and their parents to empower themselves so that they can learn to surpass the obstacles of living with a bleeding disorder. He was also instrumental in bringing together the Jackson Hemophilia Treatment Center and Community Smiles of Dade County, Florida to form a program that provides quality dental health to those in need of such services. As a Regional Care Coordinator with Matrix Health, Juan has the opportunity to reach out to the bleeding disorder community and "Make a Difference" by being able to also offer incomparable pharmacy services. Juan lives in Coral Gables with his wife, and is father to three children: Bruno, Nicole and Olivia.
Liselle Easto | Payette, ID
Regional Care Coordinator
One topic that Liselle is passionate about is advocacy. It is important for parents to educate themselves about bleeding disorders and become active in their local chapter and community. Liselle strongly feels that the more parents know about their child's condition, the more equipped they are to being vocal and advocating on their behalf. As a Regional Care Coordinator with Matrix Health Group, it is Liselle's wish to share the knowledge she has gained through the years and use it to empower individuals and families within the bleeding disorder community. Her message to everyone is that you have a voice, so USE IT. You know what kind of care your child deserves. Your child depends on you to protect them and consider what is best for them in all instances. Liselle's passion for the hemophilia community runs deep and with the Matrix Health family to support her, she has the opportunity to truly Make a Difference for those living with a bleeding disorder. Liselle and her husband are the parents of a daughter and three sons, and lives in Idaho.
Peggy Gay | Dade City, FL
Regional Care Coordinator
Peggy has over a decade of professional experience working in the bleeding disorders industry. In addition to her professional tenure, Peggy also has a son who was diagnosed with hemophilia. She notes, "I feel that offering guidance, making friends and being a part of the fellowship within this community is the greatest reward of my job. I greatly enjoy meeting and working with these people. I relate to many of their issues so we are able to help each other along our paths. All of us have our own stories to share. I am proud to work for a company that provides resources and services to help patients live a healthier, more active life." Peggy resides in Florida and she is the mother of four boys. She loves to make people laugh, and always tries to see the lighter side of things. Outside of work, Peggy's interests include: collecting ladybugs, reading, playing backgammon, painting, making crafts and decorating. She is a Reiki Master as well as a Feng Shui Consultant.
Dan Holibaugh | Alliance, OH
Managed Care Manager
As the father of two sons who had severe hemophilia, one of whom passed due to complications from receiving tainted infusion product and the other who passed due to complications regarding an inhibitor to his factor product, Dan has an extensive personal history of dealing with hemophilia and its complications. His continued education in the health field has allowed him to acquire a multi-faceted understanding of the challenges facing the bleeding disorder community. He is a past vice-president and Board member of the Northern Ohio Hemophilia Chapter and past president of the MANN Group at the height of the HIV/hemophilia era. Dan lives in Ohio.
Hector Heer | Weston, FL
Regional Care Coordinator | Habla español
With an upbeat attitude and commitment to helping others, Hector has become well known in the bleeding disorders community. Utilizing his bi-lingual skill, Hector continues his work as an advocate for people with bleeding disorders as a Regional Care Coordinator for Matrix Health. "I believe that knowledge is the key to impowerment and success, and seek to instill these beliefs in all I'm privileged to work with. The earlier parents learn about bleeding disorders, the more successful they will be." Born in Guatemala, Hector relocated to New York at the age of 19, and now lives in southern Florida with his wife Johanna, son and daughter. In addition to spending time with his family, Hector enjoys playing soccer, spending time on the beach and golfing. He holds a degree in International Business from Berkeley College in New York.
Eva Kraemer Garcia, LSW | Chicago, IL
Regional Care Coordinator | Habla español
Eva was privileged to become involved with the Illinois bleeding disorder community when she began her position with the Hemophilia Foundation of Illinois in 2009. It would seem as though her life's path has led her to caring for people with a bleeding disorder. Her Bachelor's degree in Public Relations and Spanish from the University of Wisconsin opened the door for her to travel abroad as a Peace Corps volunteer in Paraguay, South America. There, she learned the fine art of cultivating relationships with people in another language while offering emotional support and encouragement. A Master's degree in Social Work from the University of South Carolina reinforced the importance of relationships and provided the tools necessary to confidently work to Make a Difference in the lives of other people. Eva is thrilled to continue her journey with Matrix Health to provide care and support to the bleeding disorders community. She is honored to work a group of truly dedicated individuals committed to caring for those affected by a bleeding disorder. Eva is fluent in English, Spanish and Guarani, and resides in Chicago with her husband and daughter.
Stephen Lawrence | Franklin, TN
Regional Care Coordinator
Stephen's passion to care for people living with the impact of their bleeding disorder began while working as a Paramedic at the Children's Hospital in Nashville, Tennessee. After nine years, he left the hospital and spent the next nine years at a home care company working with bleeding disorder patients and their families. Upon witnessing the Matrix Health commitment to Making a Difference, he was privileged to be able to join this family of dedicated professionals. Stephen believes that those affected by a bleeding disorder require people to care about and provide for their individual needs and medical interventions, as well as the emotional support necessary to empower them to live with less stress in their lives. Matrix Health strongly shares with Stephen's beliefs in providing personal service for our patients. Stephen is excited to be a part of this special family of caregivers. As a Regional Care Coordinator with Matrix Health, he is proud to be able to provide the care and service necessary to really Make a Difference in the lives of those with bleeding disorders.
Justin Lindhorst | Cincinnati, OH
Public Relations Specialist
Justin Lindhorst comes to Matrix Health with a degree in Communications (and also German). Justin serves the organization in a dual capacity, first by acting as our Public Relations Specialist and second as a Regional Care
Coordinator. Whether working with the Corporate Support Staff or assisting patients in the field, Justin approaches
all he does with optimism and confidence. He proudly notes, "Matrix is truly a unique company dedicated to not
only providing top notch home care service but also in the hearing and sharing of individual stories, aiding in times of
hardship and cultivating triumphs for those with a bleeding disorder."
Susan Moore | Akron, OH
Regional Care Coordinator
Having grown up with an older brother with severe hemophilia A, Susan's involvement with the bleeding disorder community began early in her life. Her volunteer experiences as Executive Secretary and Board Member in the Cleveland Chapter of the National Hemophilia Foundation and as a Board Member on the Ohio Department of Health Hemophilia Advisory Committee gives Susan a unique perspective on the problems and solutions facing the hemophilia community. Susan continues to be active in the fundraising efforts of her local chapter, including participating in such activities as golf outings, the NOHF Black and Blue Ball, and the LaBelle Texas Hold 'Em events. As a Regional Care Coordinator for Matrix Health, Susan finds it uplifting to be a part of this close-knit community. Susan resides in Ohio and is the proud mother of two adult children.
Phil Phillips | Miami Gardens, FL
Patient Care Specialist
Regional Care Coordinators are tasked with providing resources and support to members of the bleeding disorders community. This is a task that Phil Phillips has learned to do well. He has advocated and provided resources to many members of his large family as a parent, grandfather and great-grandfather. Phil approaches his role as Regional Care Coordinator with the same vigor as he does when assisting any member of his family; working tirelessly to ensure the well being of the patients he serves.
Rania Salem | Fairfield, OH
Regional Care Coordinator
From an early age, Rania experienced the challenges and obstacles of hemophilia. Her father had severe hemophilia but was subsequently cured when he received a liver transplant. Growing up, education and understanding were key essentials to coping with this disorder. In her position as a Regional Care Coordinator, Rania's association with the bleeding disorder community has been renewed and she shares the Matrix Health commitment to dedicating her time and energy to helping those affected by bleeding disorders. She wants to be sure that families dealing with the many issues surrounding this disorder have all the tools to deal with whatever challenge they may face. Rania recently completed her studies at Miami University in Ohio and is now a Registered Nurse. She lives in Ohio with her husband and three young children.
David Tignor | Bethpage, TN
Regional Care Coordinator
David has been volunteering in the hemophilia community since he was 16-years-old. He has served as a counselor and activities director for the Tennessee hemophilia camp for 15 years and has attended other camps across the country. Additionally, he stays involved with support groups, fund-raising events and other programs through the local bleeding disorders foundation. David's educational background consists of an Associate of Science degree from Motlow State Community College and a Bachelor of Social Work degree from Middle Tennessee State University. As a Regional Care Coordinator for Matrix Health, David works closely with the company pharmacists and insurance specialists to make sure customers are utilizing every aspect of Matrix Health's outstanding services. David is honored to work for Matrix Health and looks forward to continuing his service to the bleeding disorders community through their excellent model of customer service. In his spare time, David enjoys hiking, camping, rock climbing, skeet shooting, hunting, playing guitar and spending time with his wife, daughter and son.
Robert Wiseman | Hercules, CA
Regional Care Coordinator
Robert Wiseman has a wealth of experience in both the nonprofit and specialty pharmacy side of the bleeding disorder community. Bobby has worked extensively in project management, resource management and systems coordination for nonprofit organizations, including two years with the National Hemophilia Foundation. He has served as the Vice President of his local chapter, Hemophilia of Northern California, and to this day remains involved with their summer camp program as the co-director of camp. He has past experience in patient care coordination and operations at specialty pharmacy locations in California. Bobby's dedication to the bleeding disorder community embodies our Guiding Principles and brings great strength to our team.